Process Intelligence (PI) is an enablement layer that helps businesses understand their processes and how they interact across various departments and systems. It is created through process mining, which reconstructs the data left by business processes in systems. By pairing AI with Process Intelligence, organizations can enhance their operations and drive transformation across industries.

Process Intelligence enhances AI by informing large language models (LLMs) about company business rules, enabling conformance checking. It also helps identify common causes of process breakdowns, allowing teams to predict and prevent issues. Additionally, it supports the creation of models for counterfactual situations, enabling rapid responses to changes and analyses of decision impacts.

Companies like Vodafone and Ocado are leveraging AI and Process Intelligence to optimize their operations. Vodafone uses process mining to visualize and improve its global procurement processes, while Ocado employs a combination of robotics, AI, and Process Intelligence to streamline its online grocery delivery system, achieving significant returns on investment and enhancing efficiency.