This customer story is about the largest family-owned recruitment business in the world and how they improved flexibility, agility, and convenience for staff by upgrading its end-user devices to 4,000 new Microsoft Surface devices for co-members.
How has Reed modernized its technology?
Reed has invested in digital transformation by upgrading its technology infrastructure, including the introduction of 4,000 new Microsoft Surface devices. This shift has allowed the company to move away from a desk-tied model, enhancing flexibility and convenience for employees.
What impact has the new technology had on IT support?
The transition to Microsoft Surface devices has streamlined IT operations, reducing the time needed for new-starter onboarding from an hour to just 15 minutes. Additionally, the number of support tickets per employee has decreased by 55%, alleviating the burden on the IT support team.
How has productivity changed at Reed?
Since adopting the new technology, Reed has reported a 50% increase in productivity compared to 2019. This improvement has also contributed to higher employee morale, making staff happier and more engaged in their work.
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