Before teaming up with Atera, Trapp Technology had limited visibility into their clients' environments. They faced difficulties in achieving key requirements such as efficient patch automation and vendor compliance, forcing their IT team to resort to manual interventions and unnecessary measures to accomplish tasks that could have been automated. On top of that their operating costs were high and did not provide a justifiable return on investment.
Read this customer story to learn how Atera enabled Trapp Technology technicians to deliver world-class IT infrastructure management solutions to over 2500 clients, substantially expand their sales pipeline, and grow more efficiently into the future. Contact for more information on Atera's IT world-class infrastructure management solutions.
How did Trapp Technology improve its IT operations?
Trapp Technology optimized its IT services by partnering with Atera, which allowed them to support 140,000 endpoints and automate key processes. This partnership helped them gain better visibility into their clients' environments and streamline operations, reducing manual interventions and improving efficiency.
What challenges did Trapp Technology face before using Atera?
Before adopting Atera, Trapp Technology struggled with limited visibility into client environments, high operating costs, and inefficient processes. Their previous solution lacked robustness, making it difficult to automate tasks like patch management and vendor compliance, which often required manual intervention.
What benefits did Trapp Technology experience after implementing Atera?
After implementing Atera, Trapp Technology experienced significant improvements in operational efficiency and client service. They were able to automate software and system configurations, manage inventory more effectively, and ultimately deliver world-class IT solutions to over 2,500 clients, contributing to their growth and expansion.